Refund policy

Our exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only replace items if they are defective or damaged within 30 days. You must send your unused hats back for us to replace for re-application to the same hats unless the actual hat is damaged. At that point we will use a new hat.

To complete your exchange, we require photos of the defective or damaged hats.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@gokohatco.com.

Refunds
Since our products are made to order, we do not offer refunds. If you order has not gone into production yet, we can offer you a full refund.

Shipping Returns
To return your product, please email us at hello@gokohatco.com for shipping instructions.

Need Assistance?
Contact us at hello@gokohatco.com for questions related to returns.